Failure To Communicate

MOVE IT! by bike was hired to move a dresser purchased at Discoveries on Magazine Street.  The client was going out of town and wanted it done the next day but we were booked for a job that day and could not do it.  So it was agreed to deliver the dresser on Sunday, November 27 and arrive at the store at 1:30PM.  This would mean missing the Saints game but clients come first at MOVE IT! by bike.  Upon arriving at Discoveries it was discovered that the dresser was already delivered.  After calling the client to confirm she apologized and confessed to hiring another to deliver the dresser but not informing me.  So missed the Saints game and said no to other jobs because I was not informed of the change in plan.  I can see why other movers charge a deposit in advance but fortunately this is a very rare occurrence and we at MOVE IT! by bike do not see the need .........yet.